Month: June 2015

Technology in escape rooms

Singapore players seem keen on technology use in escape rooms, and some companies use it as an explicit selling point. (One obvious exception is Escape Hunt, which is pretty defensive about its lack of high-tech frills.) Speaking of ‘technology use’ in general, however, obscures the variation in how technology is used. Not just in terms of the specific mechanisms — those do vary greatly, but elaborating on them would mean lots of spoilers — but also the purpose to which they’re put.

Mere special effects. These are most common in scary rooms, and are completely unconnected to puzzle-solving. Great if you’re into an escape room for scares, but pretty meaningless otherwise, although they do contribute to atmosphere.

Triggered effects. These are what happen after you punch in the right number code or perform the right action. They can work as special effects in their own right (again, especially in scary rooms) but are more meaningful because they represent the room’s response to the players, and aren’t random. They can be as simple (and thus rather boring) as a door automatically unlocking, or as dramatic as parts of the room doing unexpected things…

Answer input or execution mechanisms. The alternative to code locks. These may or may not be part of puzzles themselves. At one end of the scale are things like digital number-pads, which are flashier than code locks and could be good for creating a sense of setting, but are not inherently more interesting.

At the other end are mechanisms that are fully integrated into the puzzle-solving process — in other words, the solution to the puzzle isn’t a string of numbers, but pressing buttons in a certain order, connecting wires, etc.

These may be combined with triggered effects. In the now-closed Fallen Star room at Phantom Joker, for instance, one of the puzzles required you to arrange books in the right order on a bookshelf (answer input), which caused a cabinet at the other end of the room to burst open dramatically (triggered effect).

Puzzle-solving process. This includes the use of gadgets to execute tasks, something that’s particularly common in Roomraider SG rooms. It can also go beyond simple execution and include puzzle aspects, as in the now-closed Chairman’s Office room by Think Your Way Out. There was a puzzle in which you had to play two cassette tapes simultaneously and then do a little more thinking for the solution.

Puzzle presentation. Very broadly speaking, the alternative to just having puzzles on scraps of paper. These are high-tech ways to convey puzzle components, which may or may not be involved in the actual puzzle-solving. This could be as simple as the use of video screens or recorded audio.

My personal preference is for everything in an escape room to be puzzle-relevant, so I’m most fond of technology use that’s integrated into the actual solving process. But I also enjoy exciting triggered effects because they create a sense of room responsiveness, which is (in my opinion) one of the best ways to make a room immersive.

State of the industry (or one take on it, anyway)

In my entirely subjective opinion, escape room companies in Singapore fall roughly into two categories: the ‘commercial’ and the ‘enthusiast’.

The most obvious ‘commercial’ outfits are franchise players such as Escape Hunt, Freeing SG and LOST SG. I’d also put Xcape Singapore in this group, even though it’s a homegrown brand, and possibly Roomraider SG as well.

To me, these companies come across as more strictly-business and potentially cynical. That’s not to say that the rooms themselves are bad – Freeing SG has some very fun aspects, LOST SG provides a polished and satisfying experience, and Xcape Singapore has some very ambitious rooms. But you definitely get a sense that these are pure commercial enterprises.

This extends to less friendly customer policies. Freeing SG, LOST SG, Xcape Singapore and Roomraider SG will combine strangers who book the same timeslot, and tend to be strict about player group sizes as a result. Escape Hunt doesn’t combine groups, but has much higher prices for small groups.

This commercial approach also applies to their marketing methods. LOST SG is possibly one of the slickest players here, having invited many lifestyle bloggers on sponsored visits and managing to get media coverage in various outlets. Escape Hunt is very successful on TripAdvisor, receiving glowing reviews from escape room newbies who don’t know any better, and waging a strong PR offensive against negative reviews – not rudely, but simply by implying that the reviewers are mistaken in their opinions.

In contrast, ‘enthusiast’ companies give a strong impression of being in this business due to a genuine love of escape rooms.

The purest example, for me, was the now-closed Phantom Joker Escape. They had creative rooms with a loving (some would say excessive) focus on narrative and plot. Almost all of their puzzles were fair and non-generic, and there were some truly epic moments in store. But there was arguably not enough focus on the bottomline, with their prime location in a Tanjong Pagar shophouse costing a reported $12,000 each month in rent.

I’d also consider The Escape Artist, BreakOut Games, Encounter, Unravel and Exit Plan as ‘enthusiast’ companies.

Enthusiasm doesn’t always mean quality, of course. Exit Plan in particular is a company I’m conflicted about, because I liked the staff very much when I visited, but their rooms are among the worst I’ve ever played.

In the early days of the escape room scene here, around 2013, ‘enthusiast’ companies also tended to have low-budget rooms — but this has largely changed. The Escape Artist, as a pioneer in the escape room scene, had very no-frills rooms in their first Bukit Timah outlet, but have since become more ambitious and high-tech. Today, Encounter and Unravel in particular have special effects and technology to rival even the big franchises.

‘Enthusiast’ companies also tend to have much more forgiving customer policies. All of the above companies do not combine groups during booking, and as a result, they’re flexible with group sizes as well.

There are some escape room companies which are harder to place. and are independent businesses, as far as I can tell, but don’t quite have the same feel as their ‘enthusiast’ counterparts. I haven’t been to, but their three-person room minimum and arguable over-selling of their rooms make me reluctant. is an interesting one. I visited them back when they were fairly new, and the staff then were friendly and happy to discuss elements of their room design afterwards. I feel that their expansion to three outlets might have diluted that personal touch somewhat.

Is any of this relevant to the average escape room player? Well, particularly since Phantom Joker’s closure, I’ve come to believe that players who want the escape room scene to thrive should throw their support behind good ‘enthusiast’ rooms. Spread the word, encourage your friends to play, and leave good reviews on sites such as TripAdvisor (if the rooms deserve them).

Good ‘commercial’ companies such as LOST SG will thrive without any help: they have deep pockets and marketing savvy, and can take care of themselves perfectly well. ‘Enthusiast’ companies which are equally good or better, however, might not perform as well despite their quality.

On my escape room blog, I don’t discriminate in the reviews themselves. Quality rooms should be recognised regardless of whether they are run by a big firm or a small one. But if I have to recommend rooms to friends, say, then I’ll always recommend an independent room over a franchise-run one, if it fits the bill.

The less pleasant corollary is that I believe bad rooms should be called out — especially bad ‘commercial’ rooms, which could be kept afloat by a franchise’s marketing ability alone.


Hint systems

With the exception of the now-closed Think Your Way Out Chairman’s Office room, escape room companies in Singapore have hint systems that rely on teams asking directly for help. The main variations are in aspects such as the number of hints available (ranging from ‘just one’ to ‘as many as needed’) and the nature of the hints given.

Having spent some time in international escape room discussion spaces, it’s clear that opinions on what makes for a good hint system vary widely. Some players seem to prefer a more guided approach, rather than having to decide whether to ask for hints.

But I think it’s safe to say that most players in Singapore, at least, would prefer not to receive unsolicited hints. Most would also probably prefer to receive answers to specific questions (Team: “Are we supposed to be doing action x?” “Is there something wrong with our current answer xyz?”) or be gently nudged in the right direction (Room master: “Have you looked at x?” “What have you noticed about y?”) rather than just be told what to do.

Yet it’s arguably possible to preserve the control offered by the asking-for-hints approach, while nonetheless improving the room escape experience. After recent visits to three escape rooms in Europe, I think the main way in which Singapore escape rooms could improve their hint systems is to have closer monitoring of teams.

The ideal hint system, to me, is two-way: teams can request for help when they wish, but the room master can also offer the option of a hint when it looks like a team is stuck.

Crucially, teams retain control over whether to accept or reject the hint, instead of being given unwanted help. But this also ensures that the room master can step in when help is needed – especially if teams may not realise that this is the case!

For instance, if a team has unlocked only a small percentage of a room when half the time has run out, they might not realise how much further they have to go. Or perhaps a team might waste too much time barking up the wrong tree and doing all sorts of unnecessary work, while thinking that they’re on the right track. At such points, it could be helpful for the room master to step in with a hint offer.

With many escape rooms in Singapore relying on technology, closer monitoring would also allow the room master to notice when a team has found the right answer but just can’t get the technology to work. They can then intervene to sort it out. (I’ve personally come up against this situation a few times, and it is tiresome to have to call for “help” when it’s a purely logistical manner, or to think that your answer is wrong and abandon it when it’s actually correct. I also disagree with how places like LOST SG consider such logistical help to be equivalent to puzzle-solving hints, but that only matters if you want to be on their leaderboards…)

Manpower is probably the biggest constraint, of course. The European companies I visited had just one or two rooms per outlet, compared to the more usual three to five rooms in Singapore firms. Still, even if continuous monitoring isn’t feasible, it should be possible to at least glance at each team’s progress every few minutes or so.